Business Engagement
About Business Engagement
We create the partnership between our University of Warwick community and IDG. We align our stakeholders' strategic needs with IDG's strategy and services, ensuring IDG has the right supporting plans, roadmaps, governance and suppliers in place.
Our team is the liaison point, internally updating our colleagues on the delivery of projects and products, while ensuring IDG's services are transparent, prioritised appropriately and meeting expectations. Externally, we work closely with our vendors to ensure we are strategically aligned and extracting the best value for the University.
Our team functions
Digital Business Partners
We are the partnership between our University of Warwick community and the Information & Digital Group (IDG).
We align our stakeholders' strategic needs with IDG's strategy and services, ensuring IDG has the right supporting plans and roadmaps in place.
Office of the CIO
We collaborate closely with the CITO and SLT to drive strategy, operational excellence, and functional performance for IDG.
The objective of the OCIO is to demonstrate the value of IDG through a consistent, transparent, and efficient manner.
Responsible for technology business management whilst overseeing the smooth operational running of IDG as a whole.
Strategic Vendor Management
We leverage maximum benefit for our colleagues by proactively engaging and managing our strategic IDG partners.
We also manage the renewal of some of the larger software contracts and purchasing.
Warwick Medical School (WMS) IT
We strive to provide effective, efficient, and high-quality digital services to meet Warwick Medical School requirements, supporting their strategic objectives.
We help our customers make best use of IDG services and act as an escalation point.
Contact your Digital Business Partner about
- Strategic guidance on embedding technology in business strategy
- IDG strategy and priorities
- Business problems where the product is unknown (new demand)
- Strategic guidance on business problems
- Feedback on your business needs and the current capacity of IDG to meet these
- Feedback on service performance
- Comms from wider IDG
Contact us via:
- MS Teams, phone or a meeting
- Governance forums (e.g. monthly service reviews or DA forums)
Contact the Office of the CIO about
- IDG operating model
- IDG performance management and executive reporting
- IDG governance
- IDG strategy and planning
Contact me via:
- MS Teams, phone or a meeting
Contact Strategic Vendor Management about
- Interesting vendors you identify that could benefit the University
- Exploring suppliers or software tools to meet a need
- New technology innovations and how to bring them to Warwick
- Concerns or issues with an existing supplier or product
- Replacing a product with a new solution
- Managing vendors in a consistent and structured way
Contact me via:
- MS Teams, phone or a meeting
Contact Warwick Medical School IT about
- Complex IT queries that have been initiated via the Service Desk
- Escalation of incidents and service requests
- IT budgetary planning for departments
- Resourcing concerns for the Faculty IT teams
Contact us via:
- The Service Desk
- MS Teams, phone or a meeting - quoting the related service ticket
Our four key customer metrics
Consistent data collection and analysis will help us continuously improve
Value
I get value and quality outcomes from IDG
Effort
It's easy to work with IDG
Trust
I trust IDG to give me professional and timely service
Satisfaction
I am satisfied with the result and service I receive