How to renew your suspended user account

Introduction

If you are a member of the University of Warwick, you may experience problems with your user account if it has been suspended or closed. Suspension means that your account is temporarily disabled due to inactivity, password expiry, or suspicious activity. Your account will only be closed if your contract has ended, or you have left the university.

Who is this article for?

This article is helpful for all University of Warwick staff members and students.

Need more help?

You can find out more about IDG's services and support by using Itika, our new virtual assistantLink opens in a new window, to access IDG's Knowledge Base.

If you need help or support with this or any other change, please contact us by visiting IDG’s Service PortalLink opens in a new window, or by phoning +44 (0) 2476 573737 or ext. 73737 (internally).

The ServiceDesk is available 24 hours a day, 7 days a week.

Last revised: 13/05/24

How to renew your suspended user account

If you experience any issues with your user account, please contact our Service Desk for support (see contact details on the left, below) in the first instance.

If you are a current member of University staff or a student with a valid University ID user number and your account has been disabled or suspended for some reason, the Service Desk will investigate the cause and offer solutions.

If you are no longer a member of the University of Warwick and do not have a valid University user code, your account will have expired and cannot be reactivated.